Consumer Duty Livestreaming Webinar Event by FCA
The Financial Conduct Authority (FCA) is set to hold a livestreaming webinar event on 31 July to commemorate the one year anniversary of the Consumer Duty. The webinar will assess the progress made on the Duty, and participants will have the opportunity to submit questions before and during the event.
Introduced on 31 July 2023 for new products and services, the Consumer Duty mandated regulated firms to treat customers fairly at all stages of the customer journey. This year, the Duty will be extended to closed products.
The FCA believes that the Consumer Duty has elevated the standard of consumer protection in financial services. The upcoming seminar will hone in on the impact the Duty has had in its inaugural year, examples of good practice and areas for improvement, as well as the FCA’s priorities for the year ahead.
Featured speakers at the event will include Sheldon Mills, executive director of consumers and competition at the FCA; Graeme Reynolds, director of competition at the FCA; and Abby Thomas, chief executive and chief ombudsman at the Financial Ombudsman Service.
Registered participants can submit questions in advance, which will help shape the panel discussion. Additionally, questions can be posed during the event itself. The FCA anticipates that the livestreamed event will be of interest to all regulated firms and compliance consultants.
For registration and more information about the event, click here.
FAQs
Who should attend the Consumer Duty livestreaming webinar event by the FCA?
The event will be of interest to all regulated firms and compliance consultants.
When is the webinar event taking place?
The webinar is scheduled for 31 July.
How can participants submit questions for the event?
Participants can submit questions when they register for the event, and questions can also be posed during the livestream.
Conclusion
The Consumer Duty livestreaming webinar event by the FCA promises to be an insightful session reviewing the impact and progress of the duty in its first year. With input from key industry experts, this event is a valuable opportunity for regulated firms and compliance consultants to stay informed and engaged with evolving consumer protection standards in financial services.